robin tooms

It’s a “smovement”? From the website:

About your outlook:
It’s all about attitude and action.

Being positive and having a sense of urgency.
Being pleased to serve.
Having effect.

It’s about mattering to the world, all with a smile.

About your customers:
You need to approach them happily, with a smile. And then you need to move quickly to get them their drink (or in this case your service to them) so they can enjoy it and move on.

You’re not doing them a favor. They’re doing you a favor. They don’t have to buy the lemonade (a proxy for your services) and they don’t have to buy it from you. You need to smile and move.